At Nicolas Tech Hub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure a hassle-free experience. Please read the following terms carefully.
1. Eligibility for Returns
You may request a return or exchange under the following conditions:
- The item must be unused, undamaged, and in its original packaging (including accessories, manuals, and tags).
- The request must be made within 7 days from the date of delivery.
- Items that arrive defective, damaged, or incorrect are eligible for a full return or exchange.
- Items returned without prior approval may not be accepted.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used products that are not defective.
- Items damaged due to improper use or mishandling.
- Products without original packaging, accessories, or proof of purchase.
- Clearance or final sale items.
3. Refunds Policy
Once we receive your returned item, we will inspect it and process your refund within 5–7 business days.
- If approved, the refund will be issued via COD or your preferred refund method.
- If the return does not meet our conditions, we may reject it or offer a partial refund.
4. Exchanges
- If you received a damaged or incorrect item, we will arrange a replacement at no extra cost.
- Exchanges are processed within 7 business days after we receive the returned item.
5. How to Initiate a Return or Refund
To request a return, exchange, or refund:
- Contact our support team at [Your Email] within 7 days of receiving your order.
- Provide your order number, product details, and reason for return (with photos if applicable).
- Our team will review your request and provide return instructions.
- Pack the item securely and send it back as instructed.
6. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
- Reach out to us at [[email protected]] for assistance.